Grow Progress

Grow Progress helps some of the largest progressive causes and consultants change the minds of more people.

We’re looking for someone who wants to be part of a team that’s pioneering a new approach to persuasion: giving our customers the power to persuade more people based on how they think — not just how they look.

If you want to make a big impact by spreading a new approach to persuasion, we hope you’ll apply.

 

Who We Are

  • We’ve built powerful software that offers our customers unprecedented access to run scientific message tests quickly and affordably, so they can unlock the most effective messages. This capability powers campaigns, causes, and companies that make the world a better place. We currently work with many of the biggest Democratic pollsters, marketing agencies, advocacy groups, and labor unions in the country.

  • Grow Progress gives our customers the power to persuade more people by tailoring their messages to match each audience member’s identity. We help customers harness the latest persuasion science to create messaging that’s typically 200% to 500% more effective than their existing ads. We do this by predicting which personality traits and values are most important to each individual based on their digital footprints.

  • We’re a team of experienced campaigners and data scientists who are obsessed with harnessing the power of evidence to make social good advocates more effective. We’re ambitious, efficient, low-ego, and we like to make each other laugh.

 

Your Role

Your primary responsibility will be to lead and operate our Customer Success practice to drive adoption and growth of our software products. Our message testing technology is transformative and popular with customers but there is so much more we can do to help our customers better integrate it into their strategy and operations. You’ll develop an understanding of customer needs and processes, working directly with them to help them use our tools and recognize the value. You’ll be working closely with our business development, data science, and project management teams to grow customer platform usage. You’ll ensure the voice of our customers is reflected in our priorities and our products.

 

Demand for our product and services has been growing quickly, so we expect there to be an opportunity for you to grow on the job and try new things. As the first full-time Customer Success Manager, you’ll be a one-person wrecking crew to start — but we hope to be able to quickly build a team around you as we hit our growth targets. As a fast-growing startup, we have a variety of additional operational and client facing needs where there’s additional opportunity for learning and for leadership.

 

Who We’re Looking For

As part of our team, you will:

  • Establish, track, and meet clear goals for customer retention and growth

  • Take an aggressive and growth-minded approach to serving our customers

  • Build the process and track customer milestones from onboarding to renewal

  • Promote the value of the product and upsell services and products

  • Support customers in setting up well-designed message testing experiments in our platform

  • Help ensure our customers have a clear understanding of their results

  • Build institutional knowledge by documenting project best practices, pit falls, etc.

  • Conduct customer interviews and deliver insights to our Product team

  • Advocate internally for customer needs

  • Pinch hit as a product marketing manager to help communicate with customers en masse about new features and products

  • Support ad hoc projects and lead new initiatives

  • Everything else. It’s a startup!

 

You’ll bring the following skills and experience:

  • 3-5 years working in software Customer Success with a track record of building process and driving customer results

  • Passion for and experience with campaigns, advocacy groups, and survey research

  • Experience managing client projects

  • Excellent verbal and written communication skills, especially in communicating quantitative results clearly to non-technical audiences

  • Strong time management and organization skills, with the ability to handle multiple work streams and stakeholders with minimal supervision

  • Proactive mindset, anticipating what will be needed rather than requiring direction

  • Enjoy switching contexts and juggling multiple projects across multiple disciplines

  • US work authorization

  • Progressive values and an interest in politics

 

You have some of the following bonus skills:

  • Experience working with campaigns or advocacy organizations

  • Ease with digital marketing and social media advertising platforms

  • Knowledge of best practices in political science or psychology

  • Experience creating slide decks and/or data visualizations for clients

  • Familiarity with online survey platforms, market research tools, or market research vendors

 

More About Grow Progress

Our culture is fun, fast-paced, and focused on evidence. We aim to cultivate an environment where creative hypotheses and evidence drive our decisions rather than just anecdotes, and where everyone feels comfortable contributing ideas — even if it’s on a topic outside of their expertise. We work hard to get smarter together by giving each other feedback that’s direct, actionable, and respectful. We’re deeply motivated by the work we do and committed to using this technology ethically, so we’re looking for teammates who feel the same way.

We’re an equal opportunity employer committed to building a diverse company. Qualified people of any race, ethnicity, culture, age, sex, gender identity or expression, sexual orientation, social class, marital status, religion, veteran status, or disability status are strongly encouraged to apply.

 

Salary Range: $75,000 – $90,000 annual salary commensurate with experience, plus equity. 

Location: Washington, DC or Remote

To Apply: Fill out the form at the link below. Applications will be evaluated on a rolling basis. Please note that if you email your resume to our team directly rather than applying through the link, you will not be considered for the position.