Coalition on Homelessness: Operations Manager

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Coalition on Homelessness: Operations Manager

Coalition on Homelessness: Operations Manager

The Coalition on Homelessness works collaboratively to ensure safety and survival for people while they are homeless, and end the crisis of homelessness in our region. We are a coordinating force on budget and policy decisions which directly affect the lives and futures of people who are homeless and the community we all live in.

The operations manager is a strategic position that ensures internal operations run smoothly and align with the Coalition’s mission. This hands-on role is responsible for day-to-day operations, providing administrative support in all aspects of the organization’s work. Over the coming year, this position will expand to include additional accounting-related responsibilities, with training in this area provided as necessary.
An ideal candidate excels at working as part of a small, agile team, knows how to plan ahead and balance priorities, and keeps daily activities running smoothly and organizational strategic goals on track. You should be an agile and creative problem solver with experience in improving internal systems, who is excited about taking the lead on our internal operations.

This is a full-time, exempt position that reports to the Executive Director.

Position Key Roles
 Organizational Sustainability: Ensure that internal systems and procedures are completed and monitored to ensure the Coalition’s sustainability.
 Internal Systems: Strengthen and implement the infrastructure and systems needed to enhance and sustain the organization’s internal capacity.
 Management: Provide leadership in the areas of administration, financial management, and executive and board support, and manage employee professional development.

Essential Duties and Responsibilities

Administrative Operations
 Recommends and implements improved business processes, information flow and management, and organizational planning.
 Coordinates and administers human resources functions, including new employee on-boarding, compensation, benefits management, and legal compliance.
 Manages and maintains Salesforce database and trains staff in Salesforce use.
 Updates website and email content to ensure accuracy and quality.
 Oversees facilities, equipment, supplies, utilities, and services, troubleshooting problems.
 Provides administrative and project support to staff members, interns, and volunteers.

Executive Director and Board Support
 Prepares and produces high quality reports, materials for meetings, and other documents, including high-level proofreading, editing and formatting.
 Supports development work, including assisting in preparation of funding applications, grant reporting, donor engagement and acknowledgment, and outreach.
 Supports Board of Directors, attending Board and committee meetings and taking minutes as designated by the Executive Director.
 Provides support to the Executive Director, including calendar management and scheduling, communications support, as well as assistance and updates while the ED is out of office.

Financial Management
 Strengthens and maintains accounting log and other internal systems, and works closely with the contract bookkeeper to ensure timely and accurate entry and tracking of financial data including invoices, membership dues, donations, and reimbursements. Over the coming year, will grow to take on additional accounting and bookkeeping responsibilities.
 Prepares and monitors budgets and collaborates on production of all financial reports and reconciliation activities of the organization including all monthly, quarterly and year-end closes, and reports for Board.
 Monitors and tracks lobbying-related expenditures in accordance with 501(h) requirements and local & state laws.
 Ensures compliance with local, state, and federal requirements for creation, storage, and filing of organizational data.
 Prepares 990 and prepares for and assists with audit and related activities.

Knowledge, Skills, and Abilities
 Experience balancing several projects at once, establishing priorities, and shifting gears quickly. Excellent time management, project management, and advance planning skills, with strong attention to detail.
 Quick learner and self-starter who can anticipate needs, exercise good judgment, and take a strategic and creative approach towards problem-solving. Ability to work independently and collaboratively to bring projects and tasks to completion.
 Outstanding interpersonal, verbal, and written communication skills. Demonstrated ability to compose communications for a variety of audiences with little direction.
 Ability to be creative and agile in the face of ambiguous, changing or challenging situations.
 Ability to communicate and work effectively with individuals from diverse economic circumstances, cultural and ethnic backgrounds, physical and mental abilities, and sexual orientation.
 Personal qualities of integrity, credibility, dependability, follow-through, and commitment to the mission.
 Valid WA driver’s license and ability to travel through the region.
 Intermediate level proficiency with MS Office suite and internet technology

Education and Experience
 A bachelor’s degree is required, master’s degree preferred.
 Minimum of 3 years’ experience & proven accomplishment in operations in a nonprofit or small business.
 Experience managing and using Salesforce or a similar CRM database highly desirable
 Familiarity with work environments in which issues of poverty, discrimination, and marginalization are commonly addressed will be helpful.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
 Talk and hear on a regular basis
 Stand, walk, use hands to finger, handle, or feel, type, and reach with hands and arms
 Ability to occasionally lift office products and supplies up to 20 pounds
 Work takes place in an office environment where long periods of sitting, working on a computer, walking to various work areas, going up and down stairs, and standing are required.
 Travel to program sites and meetings outside the office and around King County is necessary. Occasional evening and weekend work is required.

Work Environment
The Coalition’s office is located on the third floor of a building without access to an elevator. The noise level in this shared work space is normal. This position is eligible for occasional remote work.
Salary and Benefits
Salary Range: $50,000 - $55,000 annually (Exempt)
Benefits: Medical, vision, & dental insurance, Orca card, and generous Paid Time Off program.

How to Apply
To apply, email a current resume highlighting relevant experience and skills; a cover letter describing why you are applying, how your previous experience qualifies you for this role; and where you found out about this position to hr@homelessinfo.org by 5pm on January 26, 2018 with Operations Manager in the subject line. Professional references may be requested during the hiring process.
Please note that we will only review resumes and evaluate candidates whose cover letters are responsive to the position qualifications. Attachments in .pdf format preferred.

Equal Opportunity Employment
The Coalition on Homelessness is committed to a policy of equal employment opportunity; treats all employees and applicants equally without regard to race, color, creed, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, veteran or marital status, sensory, physical or mental disability and all other groups protected by law; and promotes diversity in its workforce.

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