Coalition on Homelessness: Member Services Coordinator

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Coalition on Homelessness: Member Services Coordinator

Coalition on Homelessness: Member Services Coordinator

The Coalition on Homelessness works collaboratively to ensure safety and survival for people while they are homeless, and end the crisis of homelessness in our region. We are a coordinating force on budget and policy decisions that directly affect the lives and futures of people who are homeless and the kind of community we all live in.

This position is responsible for developing skills, capacity, and advocacy at Coalition member organizations. This includes activities like planning and staffing monthly General Membership meetings, developing high quality case manager trainings for staff working in a variety of homeless services and affordable housing settings, and ensuring strong engagement of staff of member organizations in Coalition activities.

The ideal candidate will have significant previous experience working in direct human services, and a desire to use that experience to support direct service staff and volunteers at a community level. You should be well-versed in adult education principles and styles, have strong facilitation skills, and be comfortable communicating and collaborating with individuals from diverse economic circumstances, cultural and ethnic backgrounds, physical and mental abilities, and sexual orientation.

This is a full-time, non-exempt hourly position that reports to the Executive Director.

Position Key Roles
 Member Training and Professional Development: Provide staff from member organizations with relevant skills and information to support and strengthen their work and to take part in advocacy efforts, and provide opportunities for member organizations to network and work in partnership.
 Member Engagement: Build relationships with member organizations to support involvement of staff, volunteers, guests, and clients in Coalition activities and include people served in meaningful ways.
 Member Management: Lead and encourage participation in the organization’s membership drive to support the Coalition’s financial sustainability.

Essential Duties and Responsibilities

Member and Community Education
 Develop and manage robust content for Coalition membership meetings and trainings, working with members, regional and local experts, and allied organizations to ensure timely and relevant training and education including case manager training, peer learning opportunities, and leadership development
 Create opportunities for members to inform, discuss, or shape policies and engage guests, clients, and residents to do the same
 Facilitate lively and respectful exchange of ideas among meeting participants
 Draft, create, and disseminate consistent and coordinated print & electronic communications, working with staff and volunteers to ensure streamlined, timely, and accurate information

Member and Community Engagement
 Serve as Coalition’s lead staff engaging and managing participation of staff and guests of member organizations in key Coalition projects and activities including issue, budget, and policy advocacy at the local, state, and federal levels; voter registration and education; and special projects.
 Manage Homeless Scholarship Fund and develop accessible and meaningful opportunities for people with personal experience of homelessness to engage in Coalition projects and activities.
 Represent the Coalition at meetings around King County, inviting new members to join

Membership Management
 Plan and execute annual membership drive, including preparation of written and electronic materials and communications; evaluate and adjust current membership processes and materials
 Coordinate and staff formal and informal processes for gathering and synthesizing information and ideas from members, e.g. member surveys and working groups
 Use Coalition’s database and other sources of information to inform member services, explore and identify opportunities for growth, change, and sustainability of Coalition’s membership base.

Knowledge, Skills, and Abilities
 Exceptional interpersonal, written, and oral communication skills, including the ability to communicate with, establish, and maintain effective working relationships with Coalition members, partners, volunteers, and colleagues from diverse economic circumstances, cultural and ethnic backgrounds, physical and mental abilities, and sexual orientations.
 Strong background in direct social services or community engagement; experience in professional development, staff training, or peer education, and previous work with groups desired
 Demonstrated ability to successfully organize and manage complex projects, balancing multiple deadlines
 Demonstrated track record of bringing projects and tasks to completion within a set timeline and budget; thorough and attentive to detail
 Quick learner and self-starter with a proactive approach to work who can anticipate needs, exercise good judgment, and take a creative approach to solving problems
 Excellent time management and advance-planning skills, and ability to be flexible and adapt to changing needs in a fast-paced work environment
 Commitment to the Coalition's mission, and demonstrated comfort working with people from a wide range of backgrounds, including those who have experienced poverty, homelessness, mental illness, or various forms of marginalization, discrimination, or oppression
 Solid computer competency including experience with Microsoft Office and social media platforms. Database (preferable Salesforce) and website management experience desired.

Education and Experience
 Bachelor’s degree required.
 Minimum of 4 years’ experience in a paid or significant volunteer role in human or social services, membership or community-based organization desired.
 Familiarity with practice, programmatic, and public policy responses to homelessness, poverty, mental illness, substance abuse, sexual assault, and/or domestic violence
 Familiarity with planning and staffing meetings, workshops, events, or task-focused groups.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
 Talk and hear on a regular basis
 Stand, walk, use hands to finger, handle, or feel, type, and reach with hands and arms
 Ability to occasionally lift office products and supplies up to 20 pounds
 Work takes place in an office environment where long periods of sitting, working on a computer, walking to various work areas, going up and down stairs, and standing are required.
 Ability to attend occasional evening and weekend meetings and events
 Because this position includes significant travel throughout the region, a valid driver’s license, proof of insurance, and access to a vehicle are required.

Work Environment
The Coalition’s office is located on the third floor of a building without access to an elevator. The noise level in this shared work space is normal. This position is eligible for occasional remote work.
Salary and Benefits
Salary Range: $17 - $19/hr (Non-Exempt)
Benefits: Medical, vision, & dental insurance, Orca card, and generous Paid Time Off program.

How to Apply
To apply, email a current resume highlighting relevant experience and skills; a cover letter describing why you are applying, how your previous experience qualifies you for this role; and where you found out about this position to by 5pm on January 26, 2018 with Member Services Coordinator in the subject line. Professional references may be requested during the hiring process.
Please note that we will only review resumes and evaluate candidates whose cover letters are responsive to the position qualifications. Attachments in .pdf format preferred.
Equal Opportunity Employment
The Coalition on Homelessness is committed to a policy of equal employment opportunity; treats all employees and applicants equally without regard to race, color, creed, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, veteran or marital status, sensory, physical or mental disability and all other groups protected by law; and promotes diversity in its workforce.

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